Terms and conditions of use

GUARANTEE

We promise to supply you with healthy, vigorous products. All seeds have been tested before we choose to stock that specific variarty and each is packaged with a specific batch number.  If for any reason you are not 100 % happy with the goods upon receipt, please let us know within 14 days and we will do our best to resolve any issues you may have, by way of replacement or refund. We are only liable for the cost of products as displayed on the website.

In the case of a full refund we ask you to return the goods to us before the full refund can be given.

Seeds are live products; please handle them accordingly.

The performance of the products is subject to growing conditions.  If any problem arises during the growing period, do not hesitate to contact us and we will do our best to advise you.

VARIETY CHARACTERISTICS: SEED QUALITY

The information on our website is the best to our knowledge, to be followed as a general guide only. Environmental factors and growing conditions in your area will affect plant growth.  Compliance with EC Rules and Standards is ensured.

POSTAGE

We send our seeds via Royal Mail first class service, but please note that it is not a 100 % guaranteed next day delivery!

Postage is charged from £1.00 for UK orders and from £1.49 for EU orders. For a detailed break down of delivery costs please see our delivery page.

We regret that we are unable to accept orders from outside the EU.

Please allow up to 4 working days for your order to arrive unless other wise stated for all UK Mainland orders and allow up to 15 working days for all EU orders to arrive before contacting us.

We aim to dispatch your order by 4:30pm Monday - Friday.

At peak times it can take up to 2-3 working days to process your order. If you have any concerns, before or upon ordering please contact us before hand.

AVAILABLITY & STOCK

All goods are subject to availability. We do our best to ensure that all products listed are held in stock. In the unlikely event that we cannot immediately supply you with a particular product, we will either refund you, offer advice about suitable substitutes, or supply you with your original choice as soon as it becomes available.

Special or specific orders requiring a larger volumn are delt with on request only.

PACKAGING

Grow Seed are committed to offering value for money by providing quality seed at highly competitive prices. In order to keep cost down and because we care about the environment, we use only the necessary packaging to ensure that the product arrives safely at your door, and in great condition.

The seeds are packed in a heat-sealed, resealable polyethylene bag and will arrive at your door in a small envelope, a padded envelope, small card box or box depending on your order to ensure that the seeds are protected during the journey. Please note that no sowing instructions are included with the seeds. For detailed instructions, see the individual product page, which contains sow and harvest times as well as a full grow guide with handy illustrations for refereance.

Alternatively you can ask us a qustion and we will answer your questions as soon as possible.

Operating our business this way allows us to offer you top quality and quantity seeds at a realistic price.

PAYMENT & SECURITY

This website is encrypted with a 256bit SSL provided by Godaddy.

We are committed to the protection of your privacy; we use the latest Secure Socket Layer technology on our website to ensure that your sensitive information is safe and encrypted.  We will only use your personal information lawfully.

We may ask you to enter your name, postal address and e-mail address on our website in order to complete your purchase. We do not sell or lease your personal information to third parties.

We store no card or payment information on this website.

All payments are processed through Stripe where additional level of payment protection and security is provided direct from them.